IT departments can be stretched thin by a variety of events including company growth, the hiring of new employees, and/or the build-out of the company’s infrastructure. The “Catch 22” in these situations is that the most obvious way to lighten the load on the IT department is to hire more IT people, but that option requires many of the same processes that caused the overload in the first place; hiring, training, and more infrastructure. Another challenge in these situations occurs when the burdens placed on the department are temporary in nature, whether due to a rush of business during the Holidays or the introduction and rollout of a new product.
Instead of dealing with either a self-enforcing cycle of continuous hiring to keep up or hiring and firing to manage the peaks and valleys of your company’s business cycle, selectively outsourcing IT duties can both lighten the load and provide a much easier method of managing the workforce.
Here are some of the IT duties that can be delegated to an outside support service:
An over-burdened IT department can become problematic quickly with results that can include slower response times to help requests, the inability to scale up as the business grows, and delayed reactions to unfolding events. Instead, by outsourcing the duties listed above, your IT department can work within its core competencies with resources that add versatility as well as cost savings.